Skip to content

Some synchronized and licensed users don’t appear in Lync Online

December 10, 2014


Symptoms

User accounts are synchronized from on-premises Active Directory to Office 365. The accounts are assigned Lync Online licences but they don’t appear under the Lync Online section of the Microsoft Online Portal. They are unable to logon to Lync Online and their presence information isn’t available to other Lync Online users.


Resolution

This issue can be caused by an existing or previous installation of Lync Server or OCS on-premises. Any users that were previously enabled for Lync or OCS, but never gracefully decommissioned from the service, may have orphaned attributes configured on their user account that conflict with Lync Online.

Check for the presence of the following attributes for each affected user account using adsiedit.msc and clear each attribute if applicable:

msRTCSIP-DeploymentLocator
msRTCSIP-FederationEnabled
msRTCSIP-InternetAccessEnabled
msRTCSIP-Line
msRTCSIP-OptionFlags
msRTCSIP-PrimaryHomeServer
msRTCSIP-PrimaryUserAddress
msRTCSIP-UserEnabled
msRTCSIP-UserPolicies
Advertisements
Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: